Welcome to Alessandra Explores

Shipping policy

EU GPSR Compliance Information

  • Manufacturer contact information
    • Name: Gelato
    • Email address: support@gelato.com
    • Postal address: Dronning Eufemias gate 8, 0191 Oslo, Norway
  • Age guidelines: For adults
  • Warranty (consumer-sales only): 2 years

Production

This product is fulfilled in 22 countries: Australia, Brazil, Canada, China, Denmark, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

Fulfillment country for each order is carefully selected by our advanced routing algorithm at the time of ordering.

In most cases, products are fulfilled at the closest production center. Sometimes due to reasons such as stock availability, orders may be shipped internationally even if a fulfillment center exists within the same country.

Packaging

Different packaging depending on the size of the poster as well as the country where the item is produced and shipped to.
Our standard packaging for posters is:
  • Flat for posters up to A4
  • Tube for posters above A4
Some exceptions are:
  • Mailing tubes in the following countries: DK, DE, NO, CH, FR, UK, AU, SG, NL, BE, AT
  • Triangular/rectangular tubes in the US, Canada and Brazil

Shipping costs

the price of the first item will be different from the price of any additional product added to the cart. Prices will vary based on location and quantity. Example: 1 Print shipped in the UK will cost 5.46 EUR, any additional print will cost 1.22 EUR. For the majority of countries in EU, the first shipping print costs 5.86 EUR and any additional shipping print costs 0.29 EUR. For the USA, the first print costs 6.2 EUR, any additional shipping print costs 0.48 EUR.